At NN Hotels, we want to offer all our guests a safe and careful return to our hotels. So we’re working hard to implement all of the safety measures necessary to ensure the maximum safety and well-being of our guests and our staff.
We hope to resume normal operations in the near future, offering the quality and hospitality we’ve always prided ourselves on. We’ve developed a careful plan for safely reopening, focused on three essential values: SAFETY, COMPETENCE, and FLEXIBILITY.
SAFETY, to ensure a safe and pleasant stay:
We’re incorporating new protocols for hygiene and disinfection, welcoming guests through simple and streamlined express check-in & check-out processes, and creating new channels of contact-less communication through an instant message service.
Reconfiguringspaces, so that all common areas comply with recommended social distancing guidelines, while still maintaining the warmth and comfort that make our hotels unique.
Eliminating all non-essential services, and regularly disinfecting the entire hotel and commonly used areas like door handles, handrails, and frequently touched surfaces.
Offering the option to enjoy continental breakfast delivered straight to your room, individually packaged. We’ll also be serving breakfast in our dining area, but guests will need to reserve in advance to comply with social distancing protocols.
Evaluating our progress regularly. All our safety protocols will be reviewed and updated on a regular basis by the Núñez i Navarro Safety and Prevention team.
COMPETENCE, to come together safely:
Our staff is committed to the health and well-being of all our guests, service providers, and visitors. Our employee uniforms will now include protective equipment like masks, gloves, and face coverings.
We have established rigorous training plans in hygiene and personal safety, so that our staff is prepared to attend to the needs of our guests while following relevant safety protocols.
We’ve placed signs in public areas and created information points in certain common spaces that clearly indicate social distancing guidelines, safety measures in place, and general best practices for limiting the spread of infection.
Our screening process for staff and service providers has been updated to ensure that team members have met all standards and certification requirements for serving guests under these new circumstances.
FLEXIBILITY, to give guests the freedom and leeway that need:
We know that in the current situation, it’s hard to be certain of anything, and lots of plans are up in the air. We’ve updated the terms of our Cancellation Policy to create more flexibility and offer guests more leeway and peace of mind when making a reservation at NN Hotels.
Our Department of Occupational Risk Prevention (PRL) certifies compliance with the guidelines issued by the Institute of Spanish Tourism Quality (ICTE) for reducing the risk of contagion of the novel coronavirus SARS-CoV-2.
We hope to reopen very soon, and we look forward to sharing in your unforgettable memories of Barcelona, and enhancing your stay with our trademark charm and hospitality.
As we prepare to resume normal operations, the NN team is looking forward to welcoming our guests back and attending to their every need while they’re at our hotels. We’ll see you soon in your home away from home.
We’re in this together, and together we’ll get through this!